Melitta Group

Annual Report 2020
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Melitta Business
Service Center

The Melitta Business Service Center pools administrative tasks at Group level. In addition to shaping the operational HR and accounting processes, these tasks include strategic purchasing, business process management, business intelligence, and IT. The aim is to simplify, standardize, and align the Group’s processes and systems in order to enhance flexibility and efficiency while also establishing the prerequisites for Group-wide digitization.

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Our strategy

As a partner to the operating and corporate divisions, the Melitta Business Service Center aims to create added value and exploit synergies, thus making a decisive contribution to the Melitta Group’s future viability and diversity. It focuses on creating transparency regarding the Group’s various processes, requirements, and systems, as well as standardizing and automating them. The Melitta Business Service Center is expected to make a significant contribution to cost optimization, while at the same time providing expert advice and innovative ideas. It also supports the implementation of the Group’s sustainability goals, for example with regard to procurement processes, employee recruitment, and the promotion of remote working.

Market and business trends in 2020

The Melitta Business Service Center used the fiscal year 2020 to expand its portfolio of services and optimize numerous processes. At the same time, it invested heavily in all areas of IT in order to achieve its harmonization and standardization goals. In the course of the past fiscal year, additional operating divisions were also connected to the Melitta Business Service Center and its services. The fiscal year was ultimately shaped by the special challenges posed by the pandemic, by extensive preparations for the rollout of the SAP software S/4 HANA, and by support provided for the development of Melitta Process Templates and the future financial and closing processes.

Outlook 2021

In 2021, the Melitta Business Service Center will continue to optimize and expand its range of services, while at the same time implementing strategic IT initiatives. It will also be involved in numerous projects and initiatives. These include close collaboration on the implementation of Program ONE, including the rollout of S/4 HANA and IFRS, ensuring delivery capability against the backdrop of pandemic-related restrictions, and supporting growth projects in purchasing. The plans for HR include further digitization, standardization, and optimization of processes – for example in training and recruiting. Other focus areas are the expansion of risk management and the integration of sustainability requirements into procurement processes.

Our highlight of the year

Program ONE: one vision, one team

Harmonized reporting, standardized business processes, and a coordinated IT landscape: Program ONE aims to make the Melitta Group fit for the future – while at the same time supporting its growth-oriented corporate strategy.

The Melitta Business Service Center is providing intensive support for various aspects of Program ONE, such as the development of standardized business processes and a uniform S/4 HANA system template. This involves many experts from different areas of the MBSC collaborating with numerous specialists from across the Melitta Group to develop standardized processes. At the same time – and also to support these efforts – our SAP experts are working on the optimization of the IT landscape and the rollout of the future S/4 HANA systems.

As Program ONE affects almost every department of the Melitta Group, it is a global and cross-divisional program. More than 100 employees are involved. And even though there is still plenty of work to be done, it is already becoming apparent: Program ONE will take collaboration, processes, and the system landscape of the Melitta Group to a new level.